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ORCA - One Regional Card for All

What is the last day a Business Account can order to get monthly passes loaded for the next month? 
For an order to be fulfilled by the first day of the month, the order must be placed and the payment received by the Lead Agency:

a) no later than the 1st day of the preceding month for a card order (i.e. May 1 for June passes) and;

b) no later than 20th day of the preceding month for a product order for loading on already issued cards (i.e. May 20 for June passes).
How can I add cards to our Business Account Standing Order? 
You can order additional cards through the Business Account website at any time.  Please allow one month for processing and delivery.
How long does it take for our Business Account order to be approved? 
Your Lead Agency will approve all Business Account orders. Most orders will be approved within one to two business days after placing your order. After your order is approved, it will be processed and filled.  Card orders can take up to one month for delivery.  Product orders can take up to 48 hours for loading.
What do we do if any of our Business Account cards are defective when we receive them? 
Defective cards should be returned to your Lead Agency.  The Lead Agency will ensure the cards are blocked and replacement cards issued. Contact your Lead Agency for assistance.
What is the normal sales period for passes? 
Monthly passes can be loaded for the current month from the 15th of the previous month through the 14th of the current month. After the 15th of the month, only passes for the following month may be loaded. For example, you can load January passes from December 15 through January 14. On January 15, February passes become available.
How do I correct an order validation error? 
The order status reads: ?Pending with Errors ? order failed validation. 
1. Look at the actual order to ensure that the same pass has not accidentally been ordered twice for the same card.
2.  Highlight and copy the card number in question. 
  - Do this by clicking back to the Order Summary tab
  - Then click the Export Order button (XML is easier to read).
3. Click open 
  - Should open in a browser window or you can save to Word document. 
4. Press “Ctrl+f” and a search window will pop up. 
5. Paste the card number into the search window and click Next.
 
If the order looks fine, and there is only one instance of an order for this CSN, move to the next step to examine the card itself. 
6. Select 'Summary of Card Accounts' in left navigation bar. 
7. Paste the CSN in the Card Serial Number field
8. Select 'View' (do not accidentally click 'Disassociate'). 
9. Select the link to the CSN when it comes up. 

If a pass has already been loaded on this card, the details will show that pass in the Product List. 

The order would not validate because one of the cards in the failed order already had the pass they were trying to order. 

The Business Account representative can recreate this order without that card and resubmit for validation.